Whether you have a traditional call center or people answering phones, there is valuable data in every phone call that can assist you in improving your customers’ experience.
For instance, knowing the identity and location of a caller, frequency and duration of calls, customer wait time, number of calls lost, and more—can give you a window into your customer service performance and the productivity of your employees.
Utilizing applications such as advanced call routing, call tagging and others, can translate to greater revenue and more satisfied,
Xima Software’s Chronicall, is a call history and reporting suite for Avaya’s IP Office. Chronicall offers a revolutionary set of features...